ITeS

IT Enabled services (ITeS), also called web enabled services or remote services or Tele-working, covers the entire gamut of operations which exploit Information Technology for improving efficiency of an organization. Information technology enabled services, or ITeS, is a form of outsourced service which has emerged due to involvement of IT in various fields such as banking and finance, telecom, insurance, etc. Some of the examples of ITES are medical transcription, back-office accounting, insurance claim, credit card processing and many more.

 

In a situation where bottom lines are eroding and cost competitiveness is becoming increasingly important, global giants are looking at ITeS outsourcing providers. As more and more companies turn to specialist players to handle significant portions of their in-house functions and activities, global outsourcing is taking the form of a major trend.

 

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BPO/ CALL CENTRES

The philosophy behind BPO is specific, do what you do best and leave everything else to business process outsourcers. Companies are moving their non-core business processes to service providers. BPO saves precious management time and resources and allows focus while building upon core competencies. Our objective is to develop and deliver dependable, flexible and cost-effective solutions for back office and contact centre operations for leading global organizations. Consider XEAM – BPO as your transformation partner. We help your business work cheaper, better, differently — and eliminate non-value-adding tasks. By working with us, our clients have not only freed themselves to focus on their core business, they have also gained time and resources to explore the new opportunities thrown up by the flattening world.

 

XEAM is capable of managing all types of ITeS. We manage turnkey projects, and have built, managed and supported our customer’s IT systems across the value chain — infrastructure, applications and business processes. That is because our capabilities span the entire IT spectrum which broadly includes IT architecture; hardware; software (including systems and application software, development or implementation, maintenance, and frameworks); network consulting; and IT-enabled processing services.

 

Our General ITeS include:

  • Contact centres
  • Telemarketing/pre-sales
  • Consumer care
  • Technical support
  • Back office operations, accounts, financial services, etc.
  • Data processing
  • Transcription Centres