IT Infrastructure Services

We manage turnkey projects, providing management and support to our client’s IT Infrastructure across the value chain — IT Infrastructure Services, applications and business processes. Our capability span covers the entire IT spectrum that broadly includes IT architecture network consulting and IT Infrastructure Management services.

 

Our BPO / CALL Centre Features and Benefits:

  • Integrated CRM
  • Intelligent Call Routing
  • Live Call Recording & Reports
  • Proactive Outbound
  • 24/7 Online Support
  • Security
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Data Entry Solutions:

XEAM is a leading provider of Data Entry, Data Conversion, Data Processing and offshore services. We deliver substantial cost saving and productivity gains for our clients. We provide quick and accurate data entry services including:

  • Data Processing
  • Data Conversion
  • Scanning, OCR and Indexing
  • Form Processing
  • Insurance claims entry
  • Data entry from product catalog to web based systems
  • Data entry from hard/soft copy to any database format
  • PDF document indexing
  • Data mining and warehousing
  • Data cleansing
  • Custom data export/import interfaces with audits
  • Bonded mail handling cash, credit and check processing
  • Data entry of birth records, municipal records, town records, and other legal document

Our Contact Centre will facilitate you with:

 

Outbound Voice Services

  • Telemarketing and Telesales
  • Appointment Setting
  • Reactivating Lost/Dormant Clients
  • Follow-up Calls
  • CSI Calls
  • Data Cleansing
Inbound Voice Services

  • Interactive Voice Response (IVR)
  • Skill based Routing
  • Most idle agent based routing
  • Call backup scheduling
  • Automatic Call Distribution (ACD)
  • Call conferencing
  • Inbound Call pop up
  • Real time supervision
Market Research and Surveys

  • Target Audience Analysis
  • Presenting findings
  • Defining research goals and issues
  • Information Collection
  • Setting up the customized market research
  • Building Survey Plan
  • Providing daily updates
  • 24×7 customer support